Privacy Policy

Effective Date: March 2026
Last Updated: March 2026

Your Privacy Matters to Us

PawVault ("we," "us," "our," or "Company") operates the pawvaultshop.com website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

1. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Account Information: Name, email address, password (if creating an account)
• Shipping Information: Mailing address, phone number
• Payment Information: Credit card number, billing address, payment details (processed securely via our payment processor)
• Communication: Any messages, inquiries, or feedback you send us via email or contact forms

Information Collected Automatically

• Browser Data: IP address, browser type, operating system, pages visited
• Usage Data: Time spent on site, clicks, interactions, products viewed
• Device Information: Device type, screen resolution, language preferences
• Cookies: See our Cookie Usage section below

2. How We Use Your Information

Primary Use: Order Fulfillment

Your information is used primarily to process and fulfill your orders:

• Processing payments and confirming transactions
• Preparing and shipping your orders
• Tracking shipments and providing delivery notifications
• Handling returns, refunds, and customer service requests
• Sending order confirmations and shipping updates

Secondary Uses

• Customer Support: Responding to your inquiries and resolving issues
• Legal Compliance: Meeting tax, accounting, and legal obligations
• Fraud Prevention: Protecting against fraudulent transactions
• Service Improvement: Analyzing website usage to improve user experience
• Marketing (Optional): If you opt-in, sending promotional emails about new products and special offers

3. Data Sharing & Third Parties

We may share your information with trusted third parties only as necessary:

• Payment Processors: Shopify and our payment gateway partners process payment information securely
• Shipping Carriers: FedEx and USPS receive necessary shipping information to deliver your order
• Fulfillment Partners: Our suppliers receive order information to prepare and ship products
• Legal Compliance: We may disclose information if required by law or to protect our rights

We Never Sell Your Data: PawVault does NOT sell, trade, or rent your personal information to third parties for marketing purposes. Ever.

4. Cookie Usage

What Are Cookies?

Cookies are small files stored on your device that help us recognize you and improve your experience on our website.

Types of Cookies We Use

• Essential Cookies: Required for the website to function (shopping cart, checkout, login)
• Analytics Cookies: Help us understand how visitors use our site (via Google Analytics)
• Marketing Cookies: Allow us to show you relevant ads and track campaign performance
• Preference Cookies: Remember your preferences and settings

Cookie Control

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect website functionality.

5. Data Security

• SSL Encryption: Our website uses SSL encryption to protect data in transit
• Secure Servers: Shopify's secure servers store payment and account information
• Access Controls: Only authorized employees access personal information
• Regular Audits: We regularly review security measures to protect your data

Important: No data transmission over the internet is 100% secure. While we use industry-standard protections, we cannot guarantee absolute security.

6. Your Rights & Data Requests

You have the right to:

• Access Your Data: Request a copy of the personal information we hold about you
• Correct Your Information: Update or correct inaccurate information
• Delete Your Data: Request deletion of your account and associated data
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time

To exercise any of these rights, contact us at privacy@pawvaultshop.com with your request.

7. Children's Privacy

PawVault does not knowingly collect information from children under 13 years old. If we become aware that a child under 13 has provided us with personal information, we will delete such information immediately and terminate the child's account if one exists.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or by posting a notice on our website. Your continued use of PawVault following any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, your data, or our privacy practices, please contact us at:

Email: privacy@pawvaultshop.com
Support Email: support@pawvaultshop.com

We'll respond to your inquiry within 48 business hours.