Terms of service

Terms of Service

Effective Date: March 2026
Last Updated: March 2026

Agreement to Terms

Welcome to PawVault ("we," "us," "our," "Company," or "Store"). These Terms of Service ("Terms") constitute a legally binding agreement between you and PawVault regarding your access to and use of our website (pawvaultshop.com) and the purchase of products ("Products"). By accessing our website and making purchases, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or make purchases.

1. Store Operation & Ownership

  • Operator: PawVault operates and owns the pawvaultshop.com online store.
  • Business Model: We are a pet products retailer specializing in high-quality pet supplies and accessories.
  • Store Location: Based in the United States.

2. Third-Party Fulfillment

  • Product Fulfillment: Many of our Products are fulfilled through third-party suppliers, manufacturers, and dropshipping partners.
  • Product Quality: We carefully vet our suppliers to ensure Products meet quality standards. However, PawVault is not responsible for defects or quality issues caused by third-party manufacturers.
  • Liability: While PawVault facilitates the sale, third-party suppliers provide the actual Products. For significant defects or quality issues, we will work with suppliers on your behalf.

3. Product Pricing

  • Prices Subject to Change: All prices displayed on our website are subject to change without notice.
  • Price Accuracy: We strive to display accurate pricing. If a Product is listed at an incorrect price due to an error, we reserve the right to cancel that order and notify you immediately.
  • Pricing at Checkout: The final price you pay will be displayed at checkout before you complete your purchase. By completing your purchase, you agree to the displayed price.
  • Tax & Shipping: Tax (if applicable) and shipping charges will be calculated and displayed before final checkout.
  • Currency: All prices are displayed in US Dollars (USD).

4. Product Availability

  • Inventory: Products are sold on a first-come, first-served basis while inventory lasts.
  • Out of Stock: We may discontinue Products or remove them from our website at any time.
  • Backorders: If a Product is temporarily out of stock, we may offer you the option to backorder. We'll notify you when the item is available for shipment.
  • Order Cancellation: We reserve the right to cancel any order if the Product becomes unavailable before shipment.

5. Ordering & Payment

  • Age Requirement: You must be at least 18 years old to make purchases on PawVault.
  • Accurate Information: You agree to provide accurate, complete, and current information during checkout (name, address, email, payment details).
  • Payment Authorization: By submitting an order, you authorize PawVault and our payment processor to charge your payment method for the full order amount.
  • Payment Methods: We accept all major credit cards, debit cards, and other payment methods displayed at checkout.
  • Fraud Prevention: We may decline or cancel orders suspected of fraud, unauthorized use, or violation of these Terms.

6. Shipping & Delivery

  • Shipping Policy: Refer to our separate Shipping Policy for detailed information about delivery timeframes, carriers, and tracking.
  • Delivery Address: You are responsible for providing an accurate delivery address. We are not liable for delivery failures caused by incorrect information you provide.
  • Risk of Loss: Once a shipment is handed over to the carrier (FedEx, USPS), the risk of loss transfers to you. We recommend using tracked shipping and signing for valuable items.
  • Delivery Times: Delivery timeframes are estimates and not guarantees. Delays may occur due to weather, carrier issues, or other circumstances beyond our control.

7. Returns & Refunds

  • Return Policy: Refer to our separate Return Policy for complete details on returns, refunds, and the 30-day return window.
  • Return Condition: Returned items must be unused, in original packaging, and meet all conditions specified in our Return Policy.
  • Refund Processing: Approved refunds are processed within 5-7 business days of receiving your return.

8. Intellectual Property

  • Website Content: All content on pawvaultshop.com, including text, images, logos, and designs, is owned by or licensed to PawVault.
  • Limited License: You may view and print content for personal, non-commercial use only.
  • Unauthorized Use: Reproducing, distributing, or modifying any content without written permission is prohibited.
  • Product Images: Product images are for reference only and may not be exact representations of actual items.

9. User Conduct

You agree not to:

  • Violate any applicable laws or regulations
  • Engage in harassment, fraud, or deceptive practices
  • Attempt to gain unauthorized access to our systems
  • Use automated tools (bots, scrapers) to access or collect data from our website
  • Post abusive, offensive, or defamatory content
  • Interfere with normal website operation
  • Violate intellectual property rights of PawVault or others

10. Limitation of Liability

  • As-Is Basis: Products are sold "as-is" except as warranted by the manufacturer.
  • No Warranties: PawVault makes no warranties beyond those provided by the original manufacturer.
  • Indirect Damages: PawVault is not liable for indirect, incidental, consequential, or punitive damages resulting from your use of Products or our website.
  • Liability Cap: Our total liability is limited to the purchase price of the Product in question.

11. Third-Party Links

  • External Links: Our website may contain links to third-party websites. PawVault is not responsible for their content, policies, or practices.
  • No Endorsement: Including a link does not constitute an endorsement of that website or its content.

12. Governing Law

  • Jurisdiction: These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law provisions.
  • Dispute Resolution: Any disputes arising from these Terms or your use of PawVault shall be resolved in the courts of the United States.
  • Your Agreement: By using PawVault, you consent to the exclusive jurisdiction and venue of US courts.

13. Dispute Resolution & Contact

Before pursuing legal action, we encourage you to contact us and attempt to resolve disputes amicably:

Email: support@pawvaultshop.com
Please provide a detailed description of your dispute and any relevant order information.

14. Changes to Terms

PawVault reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of PawVault following changes indicates your acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and PawVault regarding your use of our website and purchase of Products.

17. Contact Information

For questions about these Terms of Service, please contact us at:

Email: support@pawvaultshop.com
Privacy Inquiries: privacy@pawvaultshop.com

We'll respond to your inquiry within 48 business hours.

Thank you for shopping at PawVault! We're committed to providing excellent customer service and premium pet products.